Effective date: November 2, 2026
We want you to be glad you bought a Grace Aware book. Because our books are digital downloads (EPUB and PDF) delivered right away, we can't take them "back" the way a store takes back a printed book, but we will make things right when something goes wrong.
When we'll refund you
You can ask for a full refund within 14 days of purchase if:
- A file won't download or open, and we can't fix it for you with a working copy.
- You bought by mistake, or you were charged twice for the same book.
When we can't refund
- More than 14 days after purchase.
- Change-of-mind requests after the book has been downloaded, except where the law requires otherwise.
If you're unsure, just write to us. We're happy to help.
Problems with a file?
Most download problems are quick to fix. Before asking for a refund, try:
- Downloading again from the link in your order email or from My Account → Downloads.
- Opening the PDF in a free reader such as Adobe Acrobat Reader, or the EPUB in Apple Books, Google Play Books, or another e-book app.
Still stuck? Email us and we'll send a fresh copy.
How to ask for a refund
Email dave@graceaware.com with:
- Your order number (from your receipt email)
- The email you used at checkout
- A short note on what went wrong
We'll reply within 2 business days.
How you'll get your money back
Approved refunds go back to your original payment method through PayPal. You'll usually see it within 5–7 business days, depending on PayPal and your bank. Once a refund is issued, the download links for that order will stop working.
Contact us
Grace Aware
Email: dave@graceaware.com